AgAu Jewellery aim to dispatch your order within 3 working days of your order being placed.
Postage and Delivery Timeframes
All items are sent to the address stated in the order, if you use PayPal this needs to be changed on your PayPal account prior to ordering.
All orders are posted using Royal Mail Special Next Day Delivery this provides us the relevant insurance cover, and does not mean we post your item(s) the next working day. Postage is calculated in the checkout process, all items have the option to be delivered with FREE delivery. We aim to provide you (the customer) tracking information within 24 hours of dispatch. Due to the order being delivered the following working day after dispatch your order may have arrived before the tracking information is sent. We apologise for any inconvenience if this happens.
Items are dispatched within 4-5 working days after your order has been placed unless you have expedited your delivery.
We offer the following shipping methods, prices will be stated within the checkout process;
Extended Returns for Special Occasions
We offer an extended returns policy if your item(s) is for a special occasion.
Please speak to us 01617061316 or email [email protected] prior to purchasing.
Christmas Extended Returns
Pierced Jewellery
Unfortunately, we cannot accept returns of earrings if the tamper proof packaging has been opened. This is for hygiene reasons and does not affect your statutory rights in relation to faulty items. We ship earrings in a clear bag so you're able to inspect them. Only if the tamper proof sticker, and signed sticker are intact will be be able to process a refund. Any returns sent without this will be returned to you at your cost, We will send you an invoice for postage if this is required.
For more information please speak to us 01617061316 or email [email protected]
Postage and Delivery Timeframes
All items are sent to the address stated in the order, if you use PayPal this needs to be changed on your PayPal account prior to ordering.
All orders are posted using Royal Mail Special Next Day Delivery this provides us the relevant insurance cover, and does not mean we post your item(s) the next working day. Postage is calculated in the checkout process, all items have the option to be delivered with FREE delivery. We aim to provide you (the customer) tracking information within 24 hours of dispatch. Due to the order being delivered the following working day after dispatch your order may have arrived before the tracking information is sent. We apologise for any inconvenience if this happens.
Items are dispatched within 4-5 working days after your order has been placed unless you have expedited your delivery.
We offer the following shipping methods, prices will be stated within the checkout process;
- FREE Tracked Delivery inc insurance cover, orders are posted 4-5 working days from order being placed
- Express Tracked Delivery inc insurance cover, orders are posted 2-3 working days from order being placed.
- Priority Delivery inc insurance cover, orders are posted 1-2 working days from order being placed.
- Saturday Tracked Delivery inc insurance cover, orders are posted Friday for a Saturday Delivery.
- Next Day Delivery (if ordered before 8am) Tracked Delivery inc insurance cover, orders are posted 1 working day from order being placed.
Extended Returns for Special Occasions
We offer an extended returns policy if your item(s) is for a special occasion.
Please speak to us 01617061316 or email [email protected] prior to purchasing.
- After your standard 14 days return any return up to the agreed date will be processed as follows; you will receive an “credit note code” for the value of the item purchased minus a £10 processing fee.
Christmas Extended Returns
- If your item is purchased between 1st November and 22nd December in any given year, in addition to our standard terms of sale and return policy you will have an extended return automatically applied to your purchase, meaning you have until January 10th` to inform us you wish to return your purchase.
- After your standard 14 days return any return up to January 10th will be processed as follows; you will receive an “credit note code” for the value of the item purchased minus a £10 processing fee.
Pierced Jewellery
Unfortunately, we cannot accept returns of earrings if the tamper proof packaging has been opened. This is for hygiene reasons and does not affect your statutory rights in relation to faulty items. We ship earrings in a clear bag so you're able to inspect them. Only if the tamper proof sticker, and signed sticker are intact will be be able to process a refund. Any returns sent without this will be returned to you at your cost, We will send you an invoice for postage if this is required.
For more information please speak to us 01617061316 or email [email protected]
Returning an item back to us:
AgAu Jewellery are happy to accept returns of any item(s) purchased on our own websites; agaujewellery.co.uk, agaujewellery.com, agauantiquesandjewellery.co.uk, agauantiquesandjewellery.com, or third party websites; sellingantiques.co.uk, antique-atlas.com or eBay.com Please note: We ask you not to automatically send items back to us without contacting us first. Some items need professional cleaning before we are to restock them, and therefore the address may differ from our office address. The return address on our delivery packaging may not be the same return address for customer returns, please email us ([email protected]) should you wish to return any item(s) purchased. Please follow the steps below.
|
Refund options:
You can choose between the a refund back to your payment method (minus fees) or the full purchase price in form of a credit note. Please note: Any item purchased during a private viewing a “credit note code” will be issued to use on our website agaujewellery.co.uk and will be valid for 6 months. No cash alternative will be issued. Option 1: Refund back to your card or PayPal account.
For more information please speak to us 01617061316 or email [email protected] Option 2: Refund as a “credit note code”
For more information please speak to us 01617061316 or email [email protected] |